Mock Test

Exam: UPSC Civil Services Prelims Subject: General Studies Paper-II (CSAT) Topic: Interpersonal skills including communication skills

Total Questions: 20

Q1. What does crossed arms typically signify in body language?

Openness and receptiveness Defensiveness or resistance Agreement Confusion
Q2. Perception affects the way a message is ______ by the receiver.

Ignored Encoded Decoded Transmitted
Q3. Which of the following is a non-verbal cue that can impact public speaking?

a. Clear articulation b. Hand gestures c. Active listening d. Using complex vocabulary
Q4. What do interpersonal skills involve?

Ignoring others' opinions Being selfish Effective communication and empathy Being arrogant
Q5. Which psychological concept is NOT a part of Transactional Analysis?

Stimulus-response theory Ego states Games people play Life scripts
Q6. Which of the following is a characteristic of good interpersonal skills in leadership?

Micromanaging team members Building trust and rapport Avoiding feedback Dictating orders
Q7. What is the importance of feedback in problem-solving?

To discourage others To improve performance To create misunderstandings To avoid solutions
Q8. Why is it important to develop interpersonal skills in critical thinking?

To create conflicts To improve relationships To avoid communication To ignore perspectives
Q9. What technique involves establishing oneself as a credible and knowledgeable source?

Reciprocity Authority Logical reasoning Consistency
Q10. What does BATNA stand for in negotiation?

Best Alternative to Negotiated Agreement Basic Agreement for Terms and Negotiation Better Approach to Negotiation Analysis Balanced Approach to Negotiating Agreements
Q11. Interpersonal skills are important in civil services for effective ________.

communication administration analysis management
Q12. Which of the following is an example of positive body language?

Maintaining eye contact Turning away from the speaker Folded arms Slouching
Q13. Which of the following is a benefit of being assertive in communication?

Being easily influenced by others Being able to express oneself effectively Being passive and submissive Being hesitant to state opinions
Q14. Which of the following is a key component of interpersonal skills?

Empathy Isolation Arrogance Deception
Q15. Which of the following can help in improving non-verbal communication?

Avoiding eye contact Using closed body language Smiling Frowning
Q16. Which of the following is NOT a benefit of strong interpersonal skills in civil services?

Improved teamwork Enhanced productivity Increased conflicts Better decision-making
Q17. Why is it important to provide feedback during active listening?

To show off one's knowledge To make the speaker feel inferior To confirm understanding and encourage further communication To ignore the speaker's feelings
Q18. Which approach is helpful in de-escalating conflicts?

Aggressive behavior Avoiding the issue Seeking common ground Blaming others
Q19. Why is adaptability crucial in problem-solving?

To resist change To maintain rigidity To find innovative solutions To avoid challenges
Q20. How does perception contribute to effective communication?

By distorting messages By enhancing understanding By creating barriers By increasing noise

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