Mock Test

Exam: UPSC Civil Services Prelims Subject: General Studies Paper-II (CSAT) Topic: Interpersonal skills including communication skills

Total Questions: 20

Q1. Which type of listening focuses on enjoying the speaker's message?

Empathetic listening Appreciative listening Discriminative listening Critical listening
Q2. Which of the following is a characteristic of active listening?

Being judgmental Being distracted Being empathetic Ignoring the speaker
Q3. What is a key benefit of active listening in networking?

Misunderstanding Building trust Ignoring others Talking non-stop
Q4. Which of the following is NOT a part of interpersonal skills in leadership?

Delegating tasks effectively Being closed-minded Building relationships Resolving conflicts
Q5. What is the importance of feedback in public speaking?

a. It is not necessary b. Helps in improving performance c. Creates confusion d. Distracts the speaker
Q6. What is the significance of body language in public speaking?

a. It has no impact on the audience b. It can enhance the message being delivered c. It distracts the audience d. It is irrelevant
Q7. Perception affects the way a message is ______ by the receiver.

Ignored Encoded Decoded Transmitted
Q8. Which gender is often said to be more expressive and emotional in communication?

Men Women Both Neither
Q9. Interpersonal skills are important in civil services for effective ________.

communication administration analysis management
Q10. How does emotional intelligence impact communication?

A. It has no impact on communication B. It improves understanding and empathy C. It makes communication more confusing D. It reduces the need for communication
Q11. Which of the following is a healthy way to cope with stress in interpersonal relationships?

Bottling up emotions Seeking social support Blaming others Avoiding communication
Q12. Which listening skill involves analyzing and evaluating the speaker's message?

Reflective listening Empathetic listening Appreciative listening Critical listening
Q13. Which communication skill helps leaders resolve conflicts effectively?

Avoiding difficult conversations Active listening Jumping to conclusions Being defensive
Q14. In some cultures, it is common to maintain a certain distance while conversing. This is known as ________.

Personal space Intimate communication Crowded interaction Public speaking
Q15. Which skill helps in understanding and sharing the feelings of others?

Logical reasoning Empathy Decision making Problem-solving
Q16. Which of the following is a non-verbal active listening technique?

Maintaining eye contact Checking your phone Fidgeting with objects Avoiding nodding
Q17. Which body language cue can indicate confidence?

Slouching posture Avoiding eye contact Firm handshake Fidgeting
Q18. What is a key interpersonal skill that helps in understanding the other party's perspective in negotiation?

Empathy Deception Manipulation Intimidation
Q19. Which of the following is an important interpersonal skill in conflict management?

Competitiveness Empathy Isolation Arrogance
Q20. Why is feedback important?

A. It helps in decision-making B. It has entertainment value C. It is a form of punishment D. It is irrelevant

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