Mock Test

Exam: UPSC Civil Services Prelims Subject: General Studies Paper-II (CSAT) Topic: Interpersonal skills including communication skills

Total Questions: 20

Q1. Why is active listening important in interpersonal communication?

To dominate the conversation To show disinterest To build trust and rapport To ignore the speaker
Q2. What is the significance of maintaining eye contact in building rapport?

To appear disinterested To show respect To avoid connection To seem distracted
Q3. What technique involves creating a sense of urgency or limited availability?

Reciprocity Authority Scarcity Consistency
Q4. What is a key benefit of active listening in networking?

Misunderstanding Building trust Ignoring others Talking non-stop
Q5. Which skill helps in building trust and collaboration for effective time management?

Teamwork Singing Accounting Legal drafting
Q6. What is assertiveness?

Being aggressive Being passive Being confident and direct Being shy
Q7. Which term refers to the ability to influence the behavior of others through communication?

Power dynamics Grammar rules Punctuation marks Spelling errors
Q8. Which skill involves setting priorities and making efficient decisions?

Critical thinking Event planning Social media management Customer service
Q9. Which skill helps in building trust and rapport during conflicts?

Isolation Open-mindedness Empathy Competitiveness
Q10. Which listening skill involves paraphrasing the speaker's message?

Reflective listening Empathetic listening Appreciative listening Critical listening
Q11. Which skill helps in resolving differences and finding common ground?

Empathy Problem-solving Logical reasoning Active listening
Q12. Which of the following is a negotiation tactic to avoid?

Collaboration Deception Active listening Problem-solving
Q13. Which skill helps in building trust during conflict resolution?

Being dishonest Being transparent and honest Manipulating others Avoiding discussions
Q14. Why is eye contact important in public speaking?

a. To intimidate the audience b. To show disinterest c. To engage the audience d. To read from notes
Q15. Which of the following is a common mistake to avoid in public speaking?

Using technical jargon without explanation Making eye contact with the audience Speaking clearly and audibly Engaging with the audience
Q16. What is the significance of body language in public speaking?

a. It has no impact on the audience b. It can enhance the message being delivered c. It distracts the audience d. It is irrelevant
Q17. Why is emotional intelligence important in communication?

A. It helps in winning arguments B. It enhances relationships and trust C. It makes communication boring D. It leads to misunderstandings
Q18. Which of the following is a key aspect of feedback?

A. Ambiguity B. Consistency C. Avoidance D. Indifference
Q19. Which of the following is a characteristic of effective verbal communication?

Ambiguity Clarity Incoherence Disrespect
Q20. Which communication style is more common in individualistic cultures?

Collectivist Hierarchical Direct Indirect

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